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Terms of Service

Last updated 21 September 2026

Effective date: 21 September 2026

These Terms govern your use of WABizHub (https://wabizhub.riddhessinfotech.com), operated by Riddhess Infotech & Agro Pvt. Ltd. (riddhessinfotech.com), India. By creating an account and ticking the acceptance box at sign-up you agree to these Terms, our Privacy Policy, our Refund Policy and our Data Deletion Policy.

1. The Service

WABizHub lets businesses connect their own WhatsApp Business Account (via Meta's WhatsApp Business Platform) to send template campaigns, run chatbot flows, and manage customer conversations in a shared inbox. We provide the software; the WhatsApp number, account and messages belong to you.

2. Your account

  • You must provide accurate business information and keep your password and API keys confidential. You are responsible for all activity in your workspace, including team members you invite.
  • One workspace is linked to one WhatsApp Business phone number.

3. Acceptable use

You agree to comply with the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and applicable law (including the Indian IT Act and TRAI rules). In particular you must:

  • message only people who have opted in to receive messages from your business, and honour opt-outs (STOP) immediately;
  • use the correct template category and not send marketing content as utility;
  • not send spam, misleading, illegal, adult, gambling, weapons, drugs or otherwise prohibited content;
  • not upload purchased or scraped contact lists;
  • not use the Service to impersonate another business.

Meta may restrict or ban a WhatsApp number that violates its policies. We are not responsible for such actions and cannot reverse them.

4. Fees, wallet and no-refund rule

  • Messages are charged per message according to the pricing shown in your dashboard and deducted from your prepaid wallet. Subscription plans are billed as displayed at purchase.
  • Meta's own per-message charges are billed by Meta to your Meta Business Account and are separate from our fees.
  • All payments are final and non-refundable. Wallet recharges and subscription fees are used to pay Meta / WhatsApp and to provide the Service and cannot be returned, in full or in part, including unused balance on account closure. See the Refund Policy.
  • Prices may change with 15 days' notice in the dashboard.

5. Your data

You own the contacts, messages and content in your workspace. You grant us a licence to process them only to provide the Service, as described in our Privacy Policy. You are the data controller of your customers' data and must have a lawful basis to message them.

6. Availability and support

We aim for high availability but the Service is provided "as is". Delivery of messages depends on Meta and telecom networks. Scheduled maintenance will be announced where possible. Support: support@riddhessinfotech.com.

7. Suspension and termination

We may suspend or terminate a workspace that violates these Terms, Meta's policies, or fails to pay. You may close your account at any time from the dashboard or by emailing us; data is deleted as described in the Data Deletion Policy. Termination does not entitle you to any refund.

8. Liability

To the extent permitted by law, our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. We are not liable for indirect losses, lost profits, or actions taken by Meta on your WhatsApp account.

9. Governing law

These Terms are governed by the laws of India. Courts in West Bengal, India have exclusive jurisdiction.

10. Contact

Riddhess Infotech & Agro Pvt. Ltd., email support@riddhessinfotech.com.