Refund Policy

Last updated 21 September 2026

Effective date: 21 September 2026

This Refund Policy applies to all payments made to Riddhess Infotech & Agro Pvt. Ltd. for WABizHub (https://wabizhub.riddhessinfotech.com): wallet recharges, subscription plans and any add-on services.

1. All payments are final

We do not offer refunds. Once a payment is made, it is non-refundable, non-cancellable and non-transferable, in full or in part.

2. Why

WABizHub sends messages through the WhatsApp Business Platform. The amount you pay is used to pay Meta / WhatsApp for message delivery and to run the Service. Meta charges us for every message accepted for delivery, whether or not it is read, and Meta does not refund those charges. Wallet balance is therefore a prepaid messaging credit, not a deposit.

3. What is not refundable (examples)

Unused wallet balance, including on account closure or suspension.
Messages that were delivered but not read, or that were sent to wrong or inactive numbers you uploaded.
Campaigns you cancel after sending has started.
Subscription fees for the remaining period after you stop using the Service.
Loss of use because your WhatsApp number was restricted or banned by Meta for policy violations.

4. Failed or duplicate payments

If a payment was debited by your bank but the wallet was not credited, or the same recharge was charged twice due to a technical error, email support@riddhessinfotech.com with the transaction reference within 7 days. After verification we will credit the missing amount to your wallet. Where the payment provider (Razorpay) has already reversed a failed transaction, no further action is needed.

5. Messages that fail to send

Wallet is debited only when Meta reports a message as delivered. Messages that fail before delivery are not charged to your wallet.

6. Acceptance

You accept this policy when you tick the acceptance box at sign-up and each time you make a payment. Contact: Riddhess Infotech & Agro Pvt. Ltd., support@riddhessinfotech.com.